The PIN (Personal Identification Number) is a four digit number that you choose that will allow you to stop notification calls from VINE.
The PIN should be a number that is easy to remember.
Entering a PIN is the only way to confirm and stop VINE notification calls.
What if I do not answer my phone or my phone is busy when VINE calls?
The VINE service will keep trying to reach you. If there is no answer or the line is busy, VINE will continue to call every half hour for 24 hours.
VINE will leave a message on an answering machine, but will continue to call every two hours for the 24-hour period.
Important Note: Since VINE calls automatically when an inmate's custody status changes, release or transfer notification calls may come in the middle of the night.
Does VINE guarantee my safety?
The VINE program is designed to provide you with quick and easy access to inmate information and to alert you when an inmate's custody status changes.
Do not depend solely on VINE or any other program for your safety.
If you feel that you may be at risk, take precautions as if the offender has already been released.
How do I discontinue the service?
If there has been a phone number entered incorrectly and/or there are calls to persons not requiring or no longer needing this service, please contact the Inmate Reception Center Records Head Clerks Office, at (213) 893-5758, for the procedure to be discontinued.