About the Communications Unit

 

The Communications Center answers all emergency and non-emergency police, fire, and medical calls including 9-1-1 and non-emergency telephone service for the hearing and speech impaired 24-hours a day.  The Communications Center uses state-of-the-art technology to provide fast and effective emergency communication services.  It uses sophisticated Computer Aided Dispatch and Records Management Systems, radio communications, mobile computers, State, Federal and local databases and other resources to process requests and expedite the dispatch of police and fire personnel in an emergency.  The Center prepares and archives critical management statistical information to track hazardous locations, conditions and special information about residences, businesses, persons or public locations that may pose a threat to the safety of the public or public safety personnel.

The Communications Unit provides a direct link to an AT&T Language Line. As a state funded 911 program, the AT&T Language Line provides our center with emergency translation for public safety in more than 140 languages and dialects.  Emergency Services Dispatchers have a dynamic position that requires strong multi-tasking abilities, excellent customer service skills, and the capacity to remain calm under very tense circumstances.  Dispatchers adapt and react appropriately without hesitation must to situations that escalate quickly.  Most of the time our contact with the public is during a time of distress.  Our goal is to provide you with professional services with a genuine concern for the well-being of you, the public safety responders and all members of this community.

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