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Calling 9-1-1

Calling 9-1-1



Use 9-1-1 to save a life, report a fire, stop a crime, and to report a suspicious persons or activity that is occurring (right now). 9-1-1 is the right number to call in an emergency when a prompt response is needed. It could be a robbery or a physical fight in progress, a fire burning, or a medical problem that is happening now that could be life threatening.

When you call, we need to know as much as you can tell us about:

  • What has occurred?
  • Where did it occur?
  • When did it occur?
  • Any injuries?
  • Were any weapons involved?
  • Any associated vehicles? (License, Color, Make, Year, Body Style, Wheel Type)
  • Suspect description? (Sex, Race, Age, Height, Weight, Hair, Eyes, Glasses, Tattoos, Marks, Scars, Complexion, Hat, Coat, Shirt, Pants, Shoes)
  • The direction of travel of any fleeing suspects or associated vehicles.

While on the phone with the call taker, EMERGENCY help is being dispatched. Staying on the line, if asked to do so, will NOT delay help from responding units. If it is possible and does not compromise your safety, do not hang up the phone until the 9-1-1 call taker says it is okay to hang up.

What if I call 9-1-1 by mistake?
Please stay on the line if you call 9-1-1 by accident. Simply tell the call taker that everything is OK and that you are not in need of Police, Fire, or Emergency Medical services. If you do not stay on the line we may have to send a Police Officer to your home to make sure there is not a problem.

Call our Non-Emergency Line at (310) 379-5411 to report non-emergencies such as:

  • To report a crime that is not in progress.
  • To file a report for identity theft, fraud, etc.
  • An injured animal.
  • A noise complaint.
  • A request for a Police Officer to keep the peace during a child custody exchange.

Call the Police Desk at (310) 379-2477 for such things as:

  • Information about a police report or other police department related information.
  • To leave a message for an officer.
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