PURPOSE The goal of the Redondo Beach Police Department is to provide the people of this community with the best possible police service. One way to achieve this is through the public complaint process. Individuals who believe that a member of the Department has acted wrongly may bring the matter to the attention of the Department through the public complaint process. This process provides the Department with an opportunity to explore the problem and take whatever action is necessary to correct it.
HOW TO MAKE A COMPLAINT OF MISCONDUCT The individual who believes that a member of the Redondo Beach Police Department has acted wrongly may bring the matter to the attention of the department by telephone, in writing, or talking to a police supervisor, generally a sergeant or higher.
WHERE TO COMPLAIN You may come in to the Redondo Beach Police Station located at 401 Diamond Street. When you come in, tell the desk officer that you would like to speak to a police supervisor and that you would like to make a complaint against a member of the Department. It is important that you request to speak to a supervisor rather than attempting to give all the details to the officer at the desk. Otherwise, you may end up repeating your story unnecessarily.
TALKING TO THE SUPERVISOR The police supervisor, generally a sergeant or higher, will sit down with you and discuss what has happened. Sometimes the supervisor may be able to resolve the problem simply by talking it over with you, or the supervisor may want to explore the matter further. While discussing your complaint with the police supervisor, it may be discovered that your complaint actually concerns departmentally approved policies or procedure, rather than the conduct of the department member. If this case, and it cannot be explained to your satisfaction, your complaint will be directed to the appropriate supervisor of the unit responsible for that particular area or activity.
If after discussing your complaint with the police supervisor and the matter has not been resolved to your satisfaction, you may file a formal complaint. The police supervisor will assist you in reducing your compliant to writing. If the supervisor refuses to take you complaint, you should notice the office of the Chief of Police either by telephone or in writing.
HOW A FORMAL PERSONNEL COMPLAINT IS HANDLED The Professional Standards Division is responsible for the coordination of all investigations into allegations of misconduct of a member of the Department. All formal complaints are referred to the Professional Standards Division. When your complaint has been received, the Professional Standards Division will send you a written acknowledgement.
As part of the investigation, an investigator will talk to you at length. Also, an investigator will talk to all witnesses and involved parties and will complete a report of the investigation. This is sometimes very time consuming and involved, but it is important that all the relevant facts are known.
After the investigation has been completed and has been thoroughly reviewed, and the appropriate action has been taken, you will be notified in writing of the results.
WRITTEN COMPLAINTS If you feel more comfortable making your complaint in writing, rather than talking to a police supervisor, you may send a letter outline the facts of your case addressed to:
Professional Services Redondo Beach Police Department P.O. Box 639 Redondo Beach, CA 90277-0639
There is no established format for the written letter complaint, but you must write the important facts.
CRIMINAL CHARGES AND THE COURT Many times people who have been arrested allege that they are not guilty of the charge. The validity of the arrest and the guilt or innocence of the person must be determined by a court of law, NOT the Police Department. Only the court is empowered by law to adjudicate such matters. The court proceeding provides an impartial forum where both sides of the case can be heard and the truth determined.
OTHER COMPLAINT Complaints regarding matters other than Police Department members shall be referred to the department unit having jurisdiction over the matter and you will be notified in writing of the results.
Redondo Beach Police Department P.O. Box 639 Redondo Beach, CA 90277 (310) 379-2477