Services the Information Technology Department provide include the following:

 

Administrative:

• Maintain and account for City-wide Information Technology assets including cost and lifespan for replacement funding. 
• Calculate and distribute the IT internal service allocation amounts annually. 
• Manage hardware/software maintenance agreements. 
• Coordinate and assist with various consultants/vendors to perform required department specific application maintenance, upgrades, and fixes. 
• Coordinate and assist departments with custom copy center requests.

Network/Servers/Workstations:

• Maintain the computer and voice network infrastructure and perform twice yearly OS upgrades. 
• Install security patches and perform upgrades to physical network servers, virtualized servers, storage arrays and tape backup appliances. 
• Prepare, test, and distribute application and OS updates to workstations, laptops, and printers. 
• Maintain at least an 80% hit rate in email SPAM detection using SPAM filters, content filters and virus detection for e-mails per month. 
• Maintain public access network including 30 public access PC’s, 17 catalog PC’s, 5 database PC’s, fiber optic transport, 1 server and a public access self-service management system. 
• Install, test, patch, upgrade, maintain, and distribute departmental applications. 
• Maintain Public Safety in-vehicle mobile data computers and a Verizon wireless private network. 
• Manage copiers, mail and bindery equipment, and oversee self-service Copy center. 
• Manage in-house printing and copying services.
  
  

Data Backups:  

• Perform nightly backups for the Police public safety system, financial management system, e-mail system and file and print servers. 
• Prepare backup media for bi-weekly off-site storage.

Telecommunications:

• Maintain voice mail auto-attendants per month. 
• Process Verizon phone bills for payment each month. 
• Generate call-accounting reports and e-mail to departments each month. 
• Perform add/move/change requests and repairs per month on the City’s VoIP phone system. 
• Maintain phone instruments, voice mailboxes, special circuits and miscellaneous 7-digit lines.