REFUND & ACCOUNT CREDIT POLICY 
Please review the following prior to completing the Refund or Account Credit Request Form:

REGISTRATION & CREDIT CARD FEES:

• The $5 Registration Fee is non-refundable.
• The 3% Credit & Debit Card service fee is non-refundable.

 

POLICIES:

• A $25 fee will be charged against all returned checks.
• A $25 transfer fee will be charged for switching classes/camps.
  • Transfers MUST occur one week prior to the class/camp start date and ONLY if space is available.
• Fees listed represent the cost for the class/camp. Fees are NOT pro-rated for participants that register late.
  • Make-up dates are NOT offered for class/camp dates missed by the participant.
• If a class/camp does not have the minimum number of participants registered two weeks prior to the start date, the class/ camp will be cancelled.

 

IF THE CITY CANCELS A CLASS/CAMP:

• If the City cancels a class or camp, you will receive a refund of the class/camp fee and Registration Fee.
  • Refunds will be in the form of a Refund Check or Account Credit.
  • Please note: Credit card fees are non-refundable.

IF YOU NEED TO CANCEL YOUR CLASS/CAMP:

• FOR CLASSES: Requests MUST be received prior to the start of the second class.
  • There is a $25 cancellation fee for each class.
  • No refunds will be given once the second class has begun.

 

• FOR CAMPS: Requests MUST be received three weeks prior to the first day of camp.
  • Camp eligible refunds will be no more than 75% of the camp fee.
  • No refunds will be given for camps once a camp has started. 

ADDITIONAL REFUND INFORMATION:

• No refunds will be given for one day classes.
• Refunds are issued in the form of a check. 
  • Please allow 6-8 weeks for check refunds to process.  

 

ACCOUNT CREDIT REQUESTS:

• Account Credit requests will NOT incur cancellation fees.
  • Please note: Credit card fees are non-refundable.
• Account Credits are applied directly to the participant’s RecWeb Account and do not expire.
• Account Credits may be used for any member in a household for any future City class, camp, excursion, or event.
• Account Credits cannot be refunded to checks once applied to the participant’s RecWeb Account.

 

CONFIRMATIONS:

• Camp receipts, waivers and reminders will be emailed to the Head of Household
  • Please ensure accurate spelling at time of registration.

 

Edit Form

Refund or Account Credit Request Form

Head of Household/Participant Name:*

If Participant is a child, Head of Household must be a Parent or Guardian.

Child(ren) Name(s):

If cancelling a class/camp for multiple children, please include all names in the Child Name section.

Class/Camp Code:*

If cancelling multiple classes/camps, please include all class/camp codes.

Reason for Cancellation:*

Current Mailing Address:*

Checks cannot be mailed to a PO Box address.

Phone Number: (xxx-xxx-xxxx)*

Email:*

Refund or Account Credit Request:* Account Credit Check Refund

Please choose a Check Refund or Account Credit option. Unless specified, all requests will default to Account Credit.

I have read the Refund and Account Credit Policy and agree to the terms and conditions above.*

I agree.

I understand that the Class Cancellation Fee is $25 per class.*

I agree.

I understand that the Camp Cancellation Fee is 25% of the Camp Program Fee.*

I agree.